Case 2B Assignment Example | Topics and Well Written Essays - 250 words

Case 2B - Assignment Example Despite his success as a retail manager, a prevailing trend could surface that compromises the entire image of the company. That being so, Louie should be made aware of the nature of complaints such that he could implement professional changes based upon customer service and general management imperatives. 3. Louie could make certain changes that would enhance his ability to manage a multicultural environment. Even if his casual personality was unaffected off the job, it might make good business sense to simply change his wording. He could simply practice keeping unnecessary conversation to a minimum and exercise a policy of treating everyone the same as much as possible. 4. Empirical data is enormously helpful in this situation. Having been allowed the insight of customers and employees with respect to perceived insensitivity on Louie’s part, we could simply alert him to what sentiment has arisen and suggest the above course of action as a solution. Over the course of 2, 4, 6 and 8 weeks, we could have Emma recollect and evaluate questionnaire and interview data to see if changes are in